TERMS OF USE

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Thank you for visiting the official website(s) of of Futera Limited ("Futera"). The official Futera websites are owned and operated by Futera Limited. PLEASE NOTE THAT YOUR USE OF THE WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS OF USE AS SET OUT BELOW TOGETHER WITH THE PRIVACY POLICY AND WHICH IS EXPRESSLY INCORPORATED INTO THESE TERMS OF USE BY THIS    REFERENCE. IF YOU DO NOT AGREE TO THE TERMS OF USE and our PRIVACY POLICY PLEASE DO NOT USE THIS WEBSITE.

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In these conditions, references to ‘we’ or ‘us’ or ‘our’ are references to Futera  references to ‘you’ or ‘your’ are references to the person using the website(s). These Conditions (as may be amended from time to time) will govern the relationship between you and us.

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These Terms of Use govern your use of the Futera website(s), online activity, purchases, card/collector/information and other services, including, without limitation, your use of any software that Futera or its suppliers refers to you and/or makes available to users, all of which under these Terms of Use may be collectively referred to as the “Futera Network.”  Futera (“Futera Limited” or ‘Futera’ or “we”) manage the Futera Network.

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Please read these Terms of Use carefully since by using the Futera Network, you are confirming that you have read and understood, and agree to be bound by these Terms of Use and that you have read and understood and agree to be bound by the terms of our Privacy Policy. If you do not agree to these Terms of Use and Privacy Policy, you may not use the Futera Network. By using any of our websites you agree to be legally bound by these terms, which shall take effect immediately on your first use and apply to any use going forward. If you do not agree to be legally bound by all the terms please do not access and/or use any of our websites.

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Eligibility: You affirm that you are fully and legally able and competent to enter into these Terms of Use and agree to abide by and comply with them. If you are under 18 years of age, you affirm that you have obtained the consent of your parent or legal guardian to use this website. Individuals under the age of 18 years may use this site but purchases must be completed by adults who are able and authorised to make purchases with a credit card and/or through a Paypal account. Credit card payments are processed via the Paypal system. Futera reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion for any reason whatsoever including, without limitation, if you provide registration information which is false, inaccurate, not current, or incomplete.​

TERMS: By placing an order on our website, you confirm that you have read and understood our terms and conditions, as well as any product-specific terms and conditions. You agree to be bound by these agreements. If you have any questions or concerns, please reach out to us before completing your order.

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PURCHASE FROM & SHIPPING TO HONG KONG: We regret that we are not able to supply our products to Hong Kong. Please also check for any shipping restrictions from the Product Information and terms provided on the Online Store prior to purchase. If you place an order from a country that we are unable to supply to, we will necessarily have to cancel your order and refund any payment that you have made. We can not be responsible for any loss or damage that may occur due to the cancellation of your order.

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CONTENT 
Ownership, Content and Restrictions of Use
The trade marks, logos, trade names, game names, characters, brands and product names appearing on the Futera Network are trademarks/service marks or registered trademarks/service marks of Futera or of the appropriate third parties. Nothing contained in these terms shall be construed as conferring by implication or otherwise any licence or right to use any trademark, patent, design right or copyright of Futera or of any other third party. The copying or use of any trademark or service mark or images without express written consent of the respective holder is strictly prohibited. The Futera Network is provided for your personal, non-commercial use only. Any other use of our content is strictly prohibited.​

 

Images used in Futera collections are through licences and formal agreements held with the suppliers for use in Futera merchandise with authorised territory being worldwide. Futera collections and services have been created to be compliant with UK intellectual property law and relevant English intellectual property and related laws.​​ ​All trademarks, characters, logos and other intellectual property are the property of their respective owners. Any use of such intellectual property is intended as fair use for editorial purposes and no claim is made to the ownership of any third party intellectual property depicted in any collection. Statistics and card information are understood to be accurate at time of print. Futera undertakes comprehensive research in order to provide interesting and informative data relating to the subject matter but cannot be held responsible for omissions or inaccuracies. 

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Unless otherwise specified, neither Futera nor its products/services are endorsed by or sponsored by or associated with any of the players, athletes, characters, teams, clubs, leagues, associations, bodies, sponsors, events, kit or clothing manufacturers who may be depicted on any cards, and no association should be inferred between Futera cards/artwork/services and any competition, championship, World Cup,  Olympics, or other Event/Title.  Unless otherwise stated, Futera football cards are not official products of any Association, Board or other sports body, entity or event, and are not official products of the Royal Spanish Football Federation (RFEF), The FA (The Football Association), La Liga, the Royal Belgian Football Association VZW. 

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Depending on the collection subject matter and country of distribution, event dates may reflect local time as guided by the industry/market(s); if you require clarification please contact us. 

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INSERTS/CONTENT: Insert ratios quoted on the website, shop, and marketing material are averages taken across the packing of an entire production run and packing may not be sequential or in accordance with any particular order and  no particular card can be guaranteed to exist in any particular pack/box/case. Insert ratios give a ‘likelihood’ based on the number of inserts averaged over a Collection. Before purchasing please be sure you understand the above and that we hereby cannot accept claims for any pack, box, minicase or case which does not contain a particular card mix as the quantities are averages. If a case mix has less than expected or none of a particular type of card this is not deemed as a shortfall, just as some cases may contain more than the stated number, and replacement or additional cards cannot be provided in relation to any purchase unit mix anomaly of cards/card types found in any particular box/minicase/ case purchase.

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CARD MATERIALS, HANDLING & CARE

Cards may be produced with materials which contain or appear to contain mild imperfections but which are natural characteristics of finishing processes and not production faults. Cards should be handled with care, particularly insert cards which have involved special treatments/finish in their production, as claims can not be considered for cards suffering from handling damage. It is recommended that cards are placed in card protectors to support their condition and longevity and that all cards including paper board/metal/plastics or of other base or component material must be kept out of sunlight and in dry, room-temperature conditions to avoid changes in their original condition such as fading, delamination, discolouration or other environmental effects. Further, extreme temperatures, temperature change or humidity could cause adverse effects to card materials and where such circumstances are outside our control. Please refer to full terms & conditions herein.

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Due to the individual hand-crafting and various finishing processes of insert cards slight imperfections in the print, foil, materials or crafting processes may occur and may be deemed part of the characteristics of the card. Some autograph cards may feature marks incurred during the player’s signing process such as pen or finger marks. Although we guide players on the ideal signing positions in relation to a card’s design, the cards are signed where and how the player wants to sign on the day, including in different areas of the cards, and which may be a full or abbreviated signature (or mixed throughout a set) in line with the player’s preference at the time. Players may occasionally add an element to their signature such as their jersey number or some personal touch.

 

Occasionally a card may be damaged during transportation and/or handling and claims may not be considered for such third party damage. Offers to assist in relation to any card anomaly may be made as a gesture of goodwill on the part of Futera and as such no negotiation about the type/player featured can be entered into. In the event of an actual card production process fault you may notify Futera who may at their discretion seek to obtain a replacement card. However, as cards are generally all packed at the time of production a replacement of a particular card type or player card may not be possible. Please note that there is no guarantee that if a card is offered to you that it would be of the same player, set or of the same card type, and that no 'secondary market value' would be appropriate or applicable to any individual card from a collection in the event of a replacement request. 

 

Care of gold plated frames: The gold plating on card frames is real gold but gold plating is not a permanent process and that whilst gold doesn’t tarnish, base metals underneath gold plating will oxidise over time. 24ct gold plated items can last 18 months to 30 months on average, but proper care will maximize its lifespan and an item's shine may be restored with a professional cleaning cloth. The plating process of frames is normally 24ct gold over a base metal. Whilst supplier certification of gold plated frames may be for an original carat count of 24ct gold small changes during the plating process may result in testing showing a carat count somewhere in between 23ct-24ct. Avoid moisture and direct light.  Avoid handling as sweat can speed up tarnish. Avoid contact with liquids. Polishing and/or cleaning products may damage plating.  Please note that tarnishing is not a fault but is an inherent characteristic of gold-plated items which will occur over a period of time whether with jewellery or other items, and we do not cover tarnishing or gold plating wear over time.  Frames are hand-crafted, and as such may have minor inconsistency in design such as pits, uneven edges or mild cavities which are characteristics of the individual crafting and not manufacturing faults.

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REDEMPTIONS: Unless otherwise stated, claims for redemption of cards would be deemed to be valid within one year from the date of release of the collection. However, we try to help collectors where we can and will be pleased to take your details and check for cards which may have been placed in archive from that time. Archive visits may take place on a five yearly-basis subject to circumstances which may affect this timing.

 

CUSTOMER/MARKET ALLOCATIONS/REFUNDS: If for any reason payment is refunded or part-refunded through the Paypal system, Futera can not be responsible for charges or currency conversions that Paypal may apply during their refund process which are outside our control and which may result in the net amount of refund being received equating to more or less than the original payment made (or pro-rata in the case of part-refunds). Please take care when ordering to check if there is any customer/household allocation applying to the product you are considering purchasing before you make your transaction through Paypal. Purchase of items exceeding the purchase limit will necessarily have to be refunded and can not take into account Paypal deductions.

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PRICING: Unless otherwise stated, pricing shown on the Online Shop, in marketing material or through other advices would show a) the  Recommended Retail Price of the product b) postage cost relating to an international registered airmail postal service (this would exclude any taxes/duty or associated local charges which may be requested upon delivery which would be for the responsibility of the receiver). We are not able to assist with queries relating to charges which may or may not be applied by any particular destination country or in relation to any individual order. Unless otherwise stated on the Shop and/or sales marketing materials, orders generally despatch from Asia. If you require information relating to which country your order will be despatched from or if you would like us to check if there is a despatch option for a particular collection from a different country or region  (e.g. Europe) please contact us at info@futera.com.

 

DELIVERY: Please advise at the time of ordering if you require any special delivery service, otherwise orders would normally be despatched from Asia using International Registered airmail postal service requiring a signature upon receipt. The International registered airmail service follows the package from despatch to destination Note: the Postal System's on-screen reports may not show handling stages once it has left the despatch country and may not show an update status until package arrival, this is normal.  A signature is required at delivery. International delivery is generally within 20 days from despatch, although can take longer for some destinations due to their handling processes.  Please allow 28 days from despatch of your order before becoming concerned as international shipping and clearance procdures of some countries can take longer than others (e.g. USA, Australia, Germany, Russia).  No refunds/claims are possible from the time Futera fulfils your order. In the event of non-receipt or package loss during transit, this would be a matter between yourself and the Post Office/Courier service handling the package and such claim would be taken up by you with them directly using their claims procedure. Futera will provide you with the receipt details from the Postal service/Courier showing the date and time when your package passed to their services. See further details below.  We advise that buyers do not pre-sell products on the secondary market prior to receipt in the event of such unforeseen circumstances as postal delays or other anomalies beyond our control. 

 

THE POSTAL SERVICES ARE CURRENTLY UNABLE TO SHIP TO THE FOLLOWING COUNTRIES (please check for updates prior to placing order):  Chile, Ukraine, Russia, Peru.

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YOUR RESPONSIBILITIES: By using the Futera Network, you agree to: (a) provide true, accurate, current, and complete information as prompted by any registration/application form and maintain/update such information.

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WE ASK THAT YOU DO NOT USE THE SAME USER NAME AND/OR PASSWORD for Futera services as you use for other online activities such as your personal email accounts (such as ‘Hotmail’). See Privacy Policy and notes below.

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You agree not to use the Futera Network to violate any local, state, national, or international law or regulation; transmit or threaten to transmit any material that is abusive, distasteful, harassing, tortious, defamatory, cause anxiety to other users, vulgar, pornographic, obscene, libelous, invasive of another’s privacy or racially, ethnically, or otherwise objectionable; transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam or any other form of solicitation; knowingly transmit any material that contains adware, malware, spyware, viruses, or any other computer code, files, programs, or take any action that may interrupt or affect the functionality or cause any irregularity of the Futera Network and/or service for its users. Such actions can be traced and depending on its nature, the appropriate Authorities would be involved. Where deemed appropriate by Futera, the user’s account may be closed, the IP address registered and blocked with loss of card functionality.

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Futera does not, as part of a regular, established practice, monitor, control, or have knowledge of all content transmitted through the Futera Network. You agree that you are solely responsible for all content you transmit and receive using the Futera Network.

Translations: Information contained in this Website may be translated to other languages and Futera shall not be responsible for any errors or omissions contained in the translations. The original text is written in English and the English version of the Website is the only version endorsed by Futera. Futera may not update or correct information that appears in the translations and for queries arising as to translated text, please refer to the English version. For full terms relating to your use of this website please refer to www.futera.com. If you see a word or phrase that you believe is translated poorly or incorrectly, and you have a suggested translation, please contact Futera. Please tell us the URL/web page on which the error occurs, the English word or phrase, and the translation you believe is correct.

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SERVICES & TRANSMISSIONS: We do not warrant that functions contained in our services and content will be uninterrupted or error free, that defects will be corrected, or that Futera or the server that makes it available are free of viruses or bugs. Futera makes no representation or warranty as to the completeness or accuracy of the information contained on the Futera Network(s), not does it represent or warrant that the products or services offered or advertised through the Futera Network(s) will be available at all times.

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If it is necessary for us to interrupt the Services then we may do so without telling you first. You acknowledge that the Services may also be interrupted for reasons beyond our control. You agree that we are not liable to you for any loss whether foreseeable or not arising as a result of any interruption to the Services. Our Programmers strive to ensure that our website(s) run in line with their intended operation, however technical problems may occasionally occur. We try to solve technical problems in a timely manner, and no claim will be accepted as a consequence of the methods used to rectify such technical problems and/or the consequences arising from such remedial action. Please note that for some technical issues external specialist companies may be involved and the hours of operation of such companies may result in some delay in rectifying a technical issue, and we hereby request the understanding and patience of users during such times. Under no circumstances will we be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of online card selection and/or position; © loss of position in competition/tournament/division/other; (d) loss of prizewinning position or potential to win a prize (e) loss of opportunity; (f) loss of revenue or anticipated profits or of anticipated savings or reward; (g) loss of business; (h) loss of goodwill or injury to reputation; (i) losses suffered by third parties; or (j) any indirect, consequential, special or exemplary damages arising from the use of our website(s)/network regardless of the form of action. You are advised that Content may include technical inaccuracies or typographical errors. ​

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TERMS RELATING TO PURCHASES - please refer to the individual Product Description and terms prior to making your purchase so that you understand the shipping schedule and terms relating to that particular product which may differ from other products you may have purchased previously.

 

General terms including Delivery of Products, Paypal transactions, Charges and Postal/Courier Services

Products/offers are available while stocks last and household/market allocations may apply. For customers who have placed an order request through the Online Shop system, if the product has been sold out by the time your order details have been received by Futera from Paypal, the Paypal payment would be reimbursed generally within 3 working days. On occasion if multiple orders are received simultaneously through the Paypal system. the Paypal transaction may not update the shop inventory 'real time' and in the event of transactions which have been made by a customer following that  product's inventory sell-out, Futera will email you to advise that this has occurred and would arrange a refund of any payment received.

 

It is your responsibility to ensure that you enter full and accurate details for your name and physical postal address when submitting an order either direct to Futera via email, or through the Online Shop facility (please check your Paypal account is registered to your full physical address when submitting and do not use a PO Box as some postal services/couriers will not make delivery to PO Box addresses. 

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Futera shall endeavour to despatch properly ordered products within a reasonable amount of time and in line with the product's published scheduled shipping date (please check for updates). Please refer to the product description and associated terms prior to ordering. The time taken for delivery by third party services such as the postal system/couriers is outside our control and will vary according to international postal processes and the customer’s local postal services. Please allow 28 days from despatch of your order before becoming concerned; international shipping, postal and courier routes, and clearance timings will vary.

 

No changes to the postal/delivery address you have provided can be made following your order submission. At this stage your package passes to the services of the Post Office or Courier systems handling the delivery of your package. In the event of non-receipt or package loss during transit, please contact the Post Office/Courier handling the package and such claim must be taken up by you directly using their claims procedure. Futera would provide you with the receipt details from the Postal service/Courier showing the date and time when your package passed to their services and which shows the date and time your order was completed by Futera.  Orders can not be returned to Futera in the event of a change of mind about an order for any reason following its despatch. Please note that the Postal Services will normally require a period of 30 days to have expired from date of posting before they will commence your investigation. In the first instance, please contact your local Post Office/Regional Sorting Depot to check if they are holding your order. International delivery times will depend on your own country’s postal services and are outside our control. Please note that deliveries to some countries appear to take longer due to their transit routes and/or handling/customs procedures which include USA, Australia, Germany, Russia.

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f you are expecting delivery of an order please check with your local Post Office in case they are holding it for you – your Post Offices may try to deliver when you are not at home and we can not be responsible if your Post office returns the package to us. If your order is returned for whatever reason, we will be pleased to arrange for its re-processing, packaging and posting upon receipt; some re-delivery charge may be applied. If Futera have provided a subsidised courier, shipping or registered delivery service for your order, if the delivery is unable to be fulfilled by the service due to incorrect or incomplete information provided by you, you will be responsible for the re-delivery cost, and this payment will be required to be made to Futera or appointed service before a re-delivery is attempted (unless such service is provided free by the delivering service). In the event that such payment is not made upon request, your order may be held by, or returned to Futera by the delivering service until such time as payment for the re-delivery plus any associated charges incurred as a result of the inability for your order to be delivered and/or accepted is made.

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COURIER DELIVERIES generally take between 4-6 working days from despatch but will be subject to the receiving country’s customs clearance/local delivery methods and timings, etc. over which Futera has no control.  Futera is not responsible for charges relating to duty/taxes payable by the receiver as appropriate to the practices of the receiving country. In the event of loss/damage during transit, you would submit a claim to the Delivery Services and Futera would provide the receipt/despatch details and  supportive paperwork as appropriate in order to support your investigation through the handling company concerned.

 

No responsibility for or additional costs relating to your order can be accepted by Futera following date of despatch including any duty/charges as appropriate to the receiving country which would be for the account of the receiver. ​

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f you have any questions concerning the order process and terms, before placing any order please contact us at: info@futera.com.

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Returns/Replacements/Refunds:  Futera’s liability for any product purchased through its website(s) is strictly limited to the purchase price value of that product. If the product is defective, Futera, at its discretion and upon its satisfaction following investigation into the cause of defect, may upon its discretion supply a replacement,  provide an alternative item or otherwise propose a remedy to the situation. 

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Occasionally a card may be damaged during transportation which is a situation outside the control of Futera and where no claim may be made for such damage/replacement although we will consider requests on a case by case basis. In the event of an obvious card manufacturing fault please notify Futera who may at their discretion seek to obtain a replacement card or alternative as appropriate.​

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FUTERA UNITED FC:  Futera United FC games are normally only streamed live (video/audio broadcast) when it is a Home Game due to the technical requirements which may not be possible from an away game environment. We make every effort to provide the VIRTUAL MANAGER LIVE interactive service to our customers, but interruption to or loss of this service and other associated services may occur due to reasons outside our control such as broadcasting issues or loss of internet connection or transmission power and for which Futera can not be held responsible. Futera United FC games may be cancelled with little or no notice due to poor weather conditions and/or pitch condition and League/Team anomalies which may prevent transmission of a game.

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Liability: You agree to indemnify us against any claims, demands, actions, costs, proceedings, expenses, loss or damage, including reasonable legal fees, by any third party due to or arising out of your use of services, the breach or violation of this Agreement by you, or the infringement by you, or by any other User using your computer, of any intellectual property or other right of any person or entity.

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Futera shall not be liable for any action taken by you as a result of your relying on any information provided through the Futera network, website(s) or third party websites or for any loss or damage suffered by you as a result of you taking such action.

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The Company has the right, unilaterally and with immediate effect, to suspend or withdraw permanently the User’s ability to use any service of part of the Futera network, without notice, where the Company consider it necessary or advisable to do so, for example due to Client’s non-compliance with Futera’s Terms of Use.​​

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COMMUNICATIONS/CONTACT: Futera reads and attends to all emails it receives. The nature of a sender’s email may require attention by more than one Futera staff member and/or involve more than one department and affect the response time in some instances you may not receive an acknowledgement although the matter of your communication will already be under consideration or being attended to. Whilst we endeavour to acknowledge emails in a timely manner, we ask that you allow 7 days before contacting us further.

 

Enquiries/communications are dealt with chronologically as they are received by Futera, although in the event of an issue of a serious nature these may be referred for priority action. This will be at the discretion of Futera and the response time will be as appropriate to the situation. Please refer to our terms & conditions relating to communications with Futera staff and the mutual courtesy in how communications should be conducted. In the event that we are unable to respond as quickly as we would like, either in acknowledging your communication or dealing with your issue, we appreciate your patience and be assured that all matters are dealt with in as timely a manner as is possible for the Futera staff involved.

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FACEBOOK/TWITTER/FUTERA TV/FUTERA UNITED FC/INSTAGRAM/TWITCH/TIKTOK and other services provided through or associated with the Futera Network:

 

Neither Futera nor its network endorse in any way the views and opinions of posts, presenters, commentators, contributors or individuals nor does it vouch for the accuracy or authenticity of same.​

• Those publishing content on any part of the Futera network are solely responsible for the accuracy and authenticity of their posts, including any alterations made to posts

• Futera accepts no liability for the content of any communications or messages received by you from other users.

• Any individual found to be deliberately posting misleading or deceptive information, or carrying out illegal or unauthorised activities will have their access terminated without notice and any offending posts removed. Their details may also be passed to the appropriate Authorities.

• In most cases IP addresses and offender details can be identified

• * Hacking is a computer crime punishable by fines and/or prison.

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PROVISION OF SERVICES/CONTENT

• Where we provide a service without specific charge, it is deemed free of charge, and not to be associated with any other service for which a charge is made. Accordingly there is neither contractual nor other obligation upon us in respect of any such service.​

• We are not responsible for any or all advertisements on our website(s) including but not limited to goods or services or other material advertised by advertisers or content providers.​

• Creative, fictional and/or design theme elements including stars, titles and descriptions should not be regarded as being representative of actual abilities, skills or other attributes of any individual, team, club, country, sport, event or other; nor do such creative elements reflect the views or opinions of Futera in relation to any individual, team, club, country, sport, event or skills or attributes thereof. ​

• Whilst we endeavour to ensure information is of current interest, information contained on the website(s) may become out of date at any time and Futera makes no commitment and expressly disclaims any duty to update any of the content of the Futera Network. Futera Limited reserves the right to add, modify, or delete any information on the Futera Network at any time without notice.​

• Futera reserves the right to change the price and availability of any of its content at any time without notice; provided, however, any price change will not affect your purchase price for orders that Futera Limited has already received from you which Futera has directly confirmed in writing as being available and the order accepted and already paid for in full and instruction given for processing and despatch.

• In the event of technical issues which cause an incorrect price to be displayed temporarily without our knowledge we refer you to our policy relating to the Order Completion Process whereby the submission of your Order and payment details via Paypal does not constitute acceptance of your order by Futera which would be subject to availability of the item(s) ordered and our written acceptance of the order, and only upon despatch of your order will the order process be deemed accepted and complete by us and as such we reserve the right to reject an order at any time and for whatever reason up until despatch.  Minimum order values  may apply and are subject to change without notice.

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